Friday, March 29, 2013


I am finally at peace, The closing on my house is over. 
 God brought a beautiful family to buy the house and I can move on.  It has been a long, hard, sad, frustrating road.  I am grateful it is over.  I am blessed to have had a lot of wonderful  friends and family to get me thru this.  Reams of paperwork to CitiMorgage to try to get a loan modification have been so stressful. Sending letters and death certificates and pay stubs and reliving this over and over for 4 1/2 years. 
I know "it's business" and mortgage companies don't get that your home is more than wood and bricks, but a source of comfort and a safe place to land everyday.  But 4 1/2 years of false promises that they would help me in 90 days, only to be told I needed to send a hardship letter again, or tax returns  that I sent almost every month for 4 years.  It was as painful as loosing Doug all over again. 


Just wanted to share the final straw, so I can move on.  Thanks for listening.

Steve Quaid,

It has NOT been a pleasure.  It has been the worst 4 1/2 years of my life.  I have lost almost everything that I had worked for.  My significant other passed away and all I wanted to do was save my home and I received NO HELP from you or any member of the CitiMortgage team.  You all should rethink how you get "your pleasure"
I am glad this is over and I hope I never have to have any business with CitiMortgage again.

How dare you think that you"helped me"  You told me to pay $52,000. 00 or sell my house,  I did  sell it on July 5, 2012.  and you and the CitiMortgage TEAM took 9 months more to finialize this nightmare.  I pray you never receive the kind of help that you showed me.

God bless the wonderful family that has waited patiently for you and the CitiMortgage Team to get your act together.  

Once again, rethink how you get your pleasure.  I wish you all exactly the same treatment you gave me.

Lori Ventimiglia

-----Original Message-----
From: CitiMortgage <>
To: LORI9949 <LORI9949@AOL.COM>
Sent: Fri, Mar 29, 2013 2:01 pm
Subject: CitiMortgage - Status Update. (27)

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I want to inform you that your closing documents have been received and are being processed. It has been a pleasure to have been able to work with you and provide a solution.

If you have any questions, you can reach me at
8669159417, EXT. 0475336,
Monday – Thursday
8:00 a.m. – 9:00 p.m. (ET),
Friday 8:00 a.m. – 7:00 p.m. (ET),
Saturday 8:00 a.m. – 5:00 p.m. (ET)¹, or email me atSTEVE.QUADE@CITI.COM².

Homeowner Support Specialist
CitiMortgage, Inc.
1000 Technology Drive
Mail Station 420
O'Fallon, MO 63368

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